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Privacy Policy

Your privacy is important to us. This privacy policy (the “Policy”) describes how Mentor247 (the “Company”, “us” or “we” or “our“) collects and uses information from the website https://mentor247.co/ (the “Site” or “Website“). This Policy does not apply to any of our other services unless stated otherwise.
By accessing and using the Site and its’ services, you agree to be bound by this Privacy Policy. If you do not agree to any of the provisions as set hereunder in this Privacy Policy, please do not use the Site or any of its services.
This Policy should be read together with the Terms of Use (“TOU“) which also apply to the Site. This Policy does not apply to other websites that post different statements, regardless of whether or not the Site links to them or not.

1. NO USERS UNDER 18.

You must be 18 years old or older to use the Site. If you are under 18, please refrain from using the Site and/or from providing us with any information. We do not knowingly collect information from users under the age of 18. If we become aware that we have collected personal information from a child under the age of 18 years old, we will use reasonable efforts to delete such information.
We may terminate your account if we find that you are younger than the Permitted Age and/or if we did not receive Parental Consent. We may at any time request additional information to confirm your age.

2. WHAT INFORMATION DO WE COLLECT

We collect the following information so that we can provide you with our service:

  1. Information that You Give Us.
    In order to surf/view the Site you do not need to provide any personally identifiable information. Nevertheless, the Site will track and collect anonymous information such as Cookies and other general information such as your browser type (for more on this please see the “Anonymous Information Automatically Collected” and “Cookies” sections here below).

    Required information: If you choose to enjoy the services provided on the Site, for example scheduling a session with a mentor (“Mentor”), you will be required to provide the following information, which is governed by this Policy: your full‎ name, email address, phone number, billing address, country, username (if you open a profile) payment method (but NOT specific payment details), and information about sessions that you’ve booked, including when it was booked, for which date, with which Mentor, which service, if you cancelled or rescheduled and how much was paid. Additionally, we may receive other information that you directly give us on our Site (for example if you open a profile and/or if you leave a review), or if you send it to us (for example when you contact us by email and/or through our contact form and/or WhatsApp, and/or when you connect to the Site through other third-party services such as Facebook and Google – if your account settings on those Sites allow this).

  2. Information collected from Mentors: in addition to the information mentioned in section ‎2.1 above, if you register as a Mentor, you will also be required to provide, and we will collect, an updated photograph and video of yourself, a username, examples of reviews that you’ve received, professional certificates, tax information and receipts (when you receive payment from us) and some content about your professional background, including information about your experience, training, certification etc. You do not have to provide this information, but without it you may not be accepted as a Mentor on the Site, receive payment or be able to do additional actions.

    Synchronizing your Calendar: Additionally, you will be required to synchronize your Google and/or Outlook Calendar to the Site, so that our booking system will not offer time slots in which you are already busy and so that sessions booked, cancelled, or rescheduled will appear in your calendar. For the removal of doubt, we cannot see the content of your calendar (except for sessions booked through the Site), and we do not use it in any way except for the above purpose.

  3. Information We Get from Others.
    We may get information about you from other sources, for example, other users or social Sites (such as Facebook), with which you connect to the Site (if your account settings on those Sites allow this).

  4. Anonymous Information Automatically Collected.
    We automatically log anonymous information about you and the device (computer, mobile phone etc.) you use when using the Site in order to improve our services and your experience. For example, when visiting our Site, Google Analytics will log your device’s operating system, browser type, browser language, and other general statistical information. Google Analytics Privacy Policy. Additionally, we collect anonymous screen recordings of your visit on our Website to ensure functionality of essential website features. This information is masked and we cannot see any personally identifiable information (see more in section 4 below – sharing of personal information).

  5. Cookies.
    We may log information using “cookies.” Cookies are small data files stored on your device. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Site. for example, cookies help store your username when you login so that you don’t have to insert this information every time.
    You can remove or block cookies from the Site through your browser settings. You can also block cookies on most mobile devices under “settings”. Please note that if you remove or reject our cookies, it could affect how our Site works for you and/or prevent you from being able to access/use certain features.
    This Privacy Policy does not cover the use of cookies by third parties, advertisers and/or partners on our Site.

  6. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent (depending on the applicable law), you have the right to withdraw your consent at any time. You can do so by contacting us using the contact details provided below or through our contact page. Nevertheless, it’s important to note that withdrawing consent will not impact the legality of any data processing that occurred before the withdrawal of your consent. Furthermore, if permissible under relevant laws, data processing based on lawful grounds other than consent will remain. Additionally, for purposes such as fraud prevention, issue resolution, investigation support, enforcement of legal terms, and compliance with applicable laws, certain information might be kept in our records.

3. USE OF PERSONAL INFORMATION.

We use your personal information to provide you with the services on our Site and to improve your experience on our Site. Additionally, we may use your information to:

  • Operate, maintain and improve our Site;
  • Provide and deliver products and services that you may request;
  • Send you information including confirmations, invoices, updates, security alerts, and support and administrative messages;
  • Respond to comments and/or questions and to assist you with any technical support (establish and set up your account, verify or re-issue a password), log your activity and contact you;
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity;
  • To protect you and/or other users and prevent any use of the Site which is unlawful or against our TOU.
  • To resolve disputes and troubleshoot problems, and:
  • Send you marketing emails if you agreed to these when signing up. You may ask to be unsubscribed at any time.

4. SHARING OF PERSONAL INFORMATION

We share personal information as follows:

We share personal information as follows:

  • When you provide your consent. For example, if you open a profile on the Site (when applicable), or if you register as a Mentor (and are approved), then we will share your profile picture, personal video, professional background, reviews and ratings (that you received) etc.
  • When we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing/funding, acquisition, or bankruptcy transaction or proceeding.
  • For legal, protection, and safety purposes, for example:
    • To comply with laws.
    • To respond to lawful requests and comply/respond with/to legal processes.
    • To protect the rights and property of the Company, its agents, our users and others. This includes enforcing our agreements, policies, and TOU.
    • In an emergency. This includes protecting the safety of our employees and agents, our users, or any person.
    • If there is reasonable doubt about the user’s age in order to confirm their age.
  • We may also share general aggregated and/or anonymized data with others for their own uses. This information does not personally identify you.
  • With third party service providers in order to provide you with specific services and/or features, for example, but not limited to:
    • Paypal – to enable payments, the Site uses PayPal. PayPal requires that you to provide your full name, email address, phone number, billing address and PayPal account details or your Credit/Debit card details. You are not obligated to provide this information to PayPal. We do not receive or have access to any confidential information such as your PayPal access information or your credit card details. PayPal’s Privacy Policy.
    • WhatsApp – you may choose (but do not have to) to chat with us via WhatsApp (owned by Meta). WhatsApp’s Privacy Policy.
    • Users – if you are a Mentor on the Site and a user schedules a session with you, that user will receive your full name, the type of service scheduled, and in some cases a link to your profile on the Site and your contact details (in most cases your email address).
    • Site Mentors – if you (as a user) schedule a session with a Mentor, the Site will share the following information with the Mentor: your full name, the type of service that you booked (including the price) and in some cases your email address.
    • Microsoft Clarity – we use Clarity to record users interactions on the Website to ensure that key features and functions of the Website are working. The recordings do not contain any personally identifiable information. Clarity’s Privacy Policy.
    • Google Calendar and Outlook (Microsoft) – if you are a registered (and approved) Mentor on the Site, you will be requested to connect your Google/Outlook calendar in which case the Site will share with Google / Outlook Calendar information regarding sessions booked with you. This will include the information mentioned here above under “Site Mentors”. Google’s Privacy Policy. Microsoft’s Privacy Policy. Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
  • If you are a registered (and approved) Mentor, we may publicly share some of your identifiable information, for example your name and photograph for the purpose of promoting both your services and the Site’s services on various third-party platforms.
  • We may share (on the Site and other online platforms) reviews given to Mentors with mention of the family name of the user giving the review.

Please note that we do not control, and are not responsible for, other uses of your personal information by third-party service providers with which we work and/or provide you with the Services on the Site (such as the ones listed above). We recommend that you review their privacy policies to understand how they collect, use, share and store your personal information, and how you can adjust your privacy preferences if needed.

5. Sharing information with mentors

The Mentors on the Site are independent service providers and NOT employees and/or agents and/or representatives of the Site or the Company. Although we use reasonable efforts to ensure the quality of the Mentors listed (both before permitting them to join and after they have been listed), we cannot guarantee their suitability (to provide the service that you requested), and/or their professional or personal background. Additionally, we do not govern their privacy practices and therefore advise that you always use common sense and only share information that you feel comfortable sharing. In any case, you are NOT obligated to share any personal information and do so at your own risk.

6.Using Third Party video-call software

The sessions are done through one of the known video-calling platforms such as Google Meet and Zoom and not via our Site. These platforms have their own privacy policies, and we advise you to view them before using the relevant platform: Zoom Privacy Policy / Google Meet Privacy Policy.

7. International users

Our main office is in the state of Israel. If you use the Site outside of Israel, please note that some of your information may be saved, stored, and processed in Israeli databases and will be governed by Israeli law. By using the Site you give your consent to the above and to any provisions under applicable data storage and usage laws in Israel.

8. International Transfer of information

Due to the fact that some of the services are provided by third parties located in various locations worldwide (for example, our hosting company), your information may be transferred to, and stored on, computers located at these other countries – outside of your country or legal jurisdiction (the “Transfer“). Additionally, the privacy laws of these countries may differ from those in your jurisdiction. By using our services and/or providing us with your personal information, you are giving us your consent to this Transfer.

9. SOCIAL SHARING FEATURES

Our services may integrate with third party social applications and/or services such as Facebook, Instagram, Twitter etc. (the “Social Apps“). These Social Apps let you share information and actions that you take on our Site, on the Social Apps. For example, an action you take on our Site may be published on Facebook – if your account has been set-up this way. Please check your privacy settings in your profile on the Site (if applicable), and the settings and privacy policies of the relevant Social Apps for more information about how they handle the data you share through them.

10. PROTECTION OF INFORMATION

Your personal information is protected in several ways. For example, access to your account and personal information is available only through a password and unique username/user ID selected by you (or the password and username selected on the Social App through which you logged in). Additionally, your personal information is stored on secured servers of well-known third party service providers, and only selected personnel have access to.
By creating an account, you agree to keep your password and username in strict confidence and not disclose such information to any third party. Should you feel that your password or account has been compromised, please let us know immediately.
Although we use industry standard security measures to protect your personal information so that it is not made available to unauthorized parties, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and any information you provide is your sole responsibility and subject to this Policy and our TOU.

11. USERS’ RIGHTS IN RESPECT OF THEIR PERSONAL INFORMATION

  • You have the following rights in respect to your personal information:
    • Right of access. You have the right to receive:
      • confirmation of whether, and where, we are processing your personal information;
      • information about the categories of personal information we are processing, the purposes for which we process your personal information and the retention periods;
      • information about the categories of recipients with whom we may share your personal information; and
      • a digital copy of your personal information which we hold in a commonly accepted format.
    • Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format, or to request the transfer of your personal data to another party (after providing us with proof of your identity).
    • Right of rectification. You have the right to request that any inaccurate or incomplete personal information about you be rectified.
    • Right to erasure. You have the right, in some circumstances, to request that we erase your personal information if the continued processing of that personal information is not justified. We will continue to keep information that is legally required to be kept.
    • Right of restriction. You have the right, in some circumstances, to request that we limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
    • Right to object. You have a right to object to any processing of your personal information where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You have the right to object to marketing activities for any reason by unsubscribing or sending us a return email requesting to do so.
  • If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy.
  • You may also review and edit your contact and profile information by logging into your account on the Site and opt out of certain processing activities. Please note that we may not be able to provide some functionalities of our services to you if you opt-out of certain data collection activities.

12. COMMUNICATIONS AND PROMOTIONS.

By signing up to our Site, you agree to receive emails with promotional content related directly or indirectly to our services, including, for example, service suggestions and other news about products and services offered by us and our selected partners. You can opt-out of these communications at any time using the ‘unsubscribe’ link provided in them, or by contacting us by return email or via our contact page, after which we will no longer send you promotional emails. We may still send you non-commercial emails which are necessary in order to provide you with the services..

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Some web browsers include a Do-Not-Track (“DNT”) setting that you can turn on, signaling your request for privacy to third party websites. Due to the fact that there isn’t a standard method of technology for recognizing and implementing DNT signals, we currently do not respond to DNT browser signals, or any other mechanism that automatically communicates your choice not to be tracked online. If such mechanisms are adopted, we will attempt to make the necessary changes, in which case we will inform you of the change to our policy.

14. SPECIFIC RIGHTS OF CALIFORNIA RESIDENTS.

If you a resident of California, please see Annex A at the end of this Policy for specific rights regarding Californian residents.

15. CHANGES TO THIS PRIVACY POLICY.

This Policy may be changed occasionally. If we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided, and/or by posting notice of the changes on our Site. Any changes will be effective upon the earlier of ten (10) calendar days following our email or ten (10) calendar days following our posting of the notice on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

16. ABUSE OF PRIVACY AND CONTACT INFORMATION.

We take your privacy seriously. If you have any concerns, please let us know at: info@mentor247.co

Annex A

1. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 

California Civil Code Section 1798.83 (known as the “Shine The Light” law), permits users who are California residents to request (once a year), information about categories of personal information that we disclosed to third parties for direct marketing purposes during the immediately preceding calendar year.

CCPA Privacy Notice 

The California Code of Regulations defines a “resident” as:

  1. every individual who is in the State of California for other than a temporary or transitory purpose and
  2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.

All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect? 

We collect the following categories of personal information from when you use the website:

CategoryExamplesCollected
A. IdentifiersContact details, such as real name, username, postal address, telephone or mobile contact number, online identifier, Internet ProtocolAddress and email address.Yes
B. Personal information categories listed in the California Customer Records statuteName, contact information, education, employment, employment history, and financial informationYes – partially. We do not knowingly collect information about your education, employment history or financial information.
C. Protected classification characteristics under California or federal lawGender and date of birthNO 
D. Commercial informationTransaction information, purchase history, financial details, and payment informationYes – partially. We collect information regarding the services that you purchased on the Site, when you purchased them, how and for how much.
E. Biometric informationFingerprints and voiceprintsNO
F. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisementsYES
G. Geolocation dataDevice locationYes, partially. In some cases we may know which country you are from based on your IP number.
H. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video or call recordings created in connection with our business activitiesYes, partially. We may collect Images and Videos uploaded and/or sent to us by Mentors
I. Professional or employment-related informationBusiness contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us.NO
J. Education InformationStudent records and directory informationNO
K. Inferences drawn from other personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsNO
A table showing categories of personal information collected from visitors and/or registered users when you use the mentor247 website

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in the above Policy. You may contact us through our contact form. If you are using an authorized agent to opt-out, we may deny the request if the agent does not provide proof that they have been authorized to act on your behalf.

Will your information be shared with anyone else?

If you use the services on the Site, your personal information will be shared as detailed in section ‎4 (“Sharing of Personal Information”) of the above Policy. As mentioned in the above section, we may use your personal information for our own business purposes, but this is not considered “selling” of your personal information. We have not sold or disclosed any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months and there are not current plans for doing so.

Your rights with respect to your personal data 

Right to request deletion of the data – Request to delete

You can ask for the deletion of your personal information as detailed in the above Policy.

Right to be informed – Request to know

Depending on the circumstances, you have a right to know:

  • if we collect and use your personal information;
  • the business purpose for collecting / selling your personal information.
  • the categories of personal information that we collect;
  • the categories of personal information that we sold or disclosed (if relevant) for business purposes;
  • whether we sell your personal information to third parties;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the purposes for which the collected personal information is used;

In accordance with applicable law, we are not obligated to provide you with, or delete consumer information that is non-identifiable and/or has been anonymized in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights 

We will not discriminate against you if you exercise your privacy rights.

Verification process

If you submit a request, we will first require verification of your identity in order to determine that you are the same person about whom we have the information in our system. This verification process involves us asking you for information so that we can tie it with information that we have about you or that you previously provided us with.

The information requested for verification will only be used for the verification process and if possible we will avoid, or limit, the information needed for such verification process. Once verificed, we will delete any additional information that you provided to us, unless legally required to keep it.  

To exercise your privacy rights, you can contact us through our contact form.

Last Updated: September 2023
Copyrights © 2023 Mentor247.co and it’s owners.

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