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Terms of Use

Welcome to Mentor247.co. We thank you for using our services.

Mentor247 is a marketplace that connects wonderful people (the “Users”) with expert mentors (the “Mentors”) from various fields, to help the Users get the answers and guidance they need – with the intention of making your life happier, healthier, and easier. The meetings between the Mentors and the Users take place through video calls on Google Meet or Zoom (hereinafter referred to as “Sessions”).

The website, located at www.mentor247.co (the “Site” and/or the “Website” and/or “Mentor247”), is a copyrighted work belonging to Mentor247.co and its’ owners (the “Company”, “us”, “our”, and “we”). Use of the Site, and certain features of it may be subject to additional guidelines, terms, or rules, such as our Privacy Policy, Mentor Code of Conduct, and User Code of Conduct, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms. These Terms are between you, the User (or in some cases the “Mentor”) and us.

These Terms of Use (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site.  By accessing or using the Site, you are accepting these Terms. you may not access or use the Site or accept the Terms if you are not at least 18 years old.  If you do not agree with all of the provisions of these Terms, Please do not access and/or use the Site. ANY PERSONAL INFORMATION SUBMITTED BY CHILDREN UNDER THE AGE OF 13 WILL NOT KNOWINGLY BE STORED BY US.

Disclaimer of suitability. The Site is not tailored to comply with industry-specific regulations (Federal Information Security Management Act (FISMA), Health Insurance Portability and Accountability Act (HIPAA) etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

IMPORTANT DISCLAIMER REGARDING MENTORS

The Mentors on the Site are independent service providers and are NOT employees and/or agents and/or representatives of the Site and/or the Company. Although we use reasonable efforts to ensure the quality of the Mentors listed on the Site (both before permitting them to join and while they are listed), we cannot, and do not, guarantee (a) their suitability (to provide the service that you requested); (b) that they have the appropriate professional or personal background; (c) whether a Mentor appears in the correct category or service; (d) whether their advice is accurate, updated and/or correct, and/or (e) that the Session/s will achieve your desired result, or any result. Additionally, we do not monitor, track, or review the sessions (which are held through third party software such as Google Meet).

All opinions, responses, advice, suggestions, predictions, information, and/or actions done and/or provided by any Mentor – whether during a Session, or before/after (“Mentor Communications”) are not a representation of the Site and/or the Company and/or its’ employees, do not represent the Site and/or the Company, are not endorsed or encouraged by the Site and/or the Company, and are not on our behalf. Additionally, it is important to note that many forms of Mentor Communications are for general guidance and entertainment purposes only and you are advised to use your own common sense and to get advice from a relevant professional, before making any decision/s based on Mentor Communications.

Information or advice provided by Mentors in fields requiring a license and/or certifications is for informational purposes only and cannot replace consultations or physical examinations from licenses professionals. Users should not make health, legal, financial, or other critical decisions based solely on advice received from any Mentor on our Site. We strongly advise that Users seeking medical, mental health, legal, or financial advice consult with a qualified and licensed professional in person.

WE ACCEPT NO LIABILITY FOR ANY ACTION OR LACK OF ACTION BY ANY MENTORS AND/OR FOR ANY MENTOR COMMUNICATION. WE ACCEPT NO LIABILITY FOR ANY DECISIONS AND/OR ACTIONS (OR LACK OF THEM) THAT YOU MAKE BASED ON MENTOR COMMUNICATIONS AND/OR RESULTS ARISING DIRECTLY OR INDIRECTLY FROM THE MENTOR COMMUNICATIONS. YOU ALONE ARE RESPONSIBLE FOR DECIDING IF YOU WISH TO USE A MENTOR’S SERVICES, FOR SELECTING WHICH MENTOR, FOR HAVING THE SESSION/S AND FOR ACTING BASED ON THE MENTOR COMMUNICATIONS.

IF YOU ARE HAVING SUICIDAL THOUGHTS, FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR OTHERS, OR IF YOU HAVE A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CONTACT THE POLICE OR EMERGENCY MEDICAL SERVICES.

The above disclaimer is in addition to any other disclaimers in these Terms and not instead of them. If there is a conflict between 2 disclaimers, the disclaimer releasing us from the maximum permitted liability will apply.

WARNING: OFF-SITE SESSIONS

For the protection of both the Mentors and Users, we highly advise that all Sessions be scheduled and managed only and directly through the Site. If a User or Mentor asks you to book a session directly through them (and not through the Site) (“Off-Site Session”), we will not be able to help you and we will not be liable or responsible in any way, shape, or form, for the direct and/or indirect results and/or damages of that session. If a User or Mentor invites you to initiate an Off-Site Session, we encourage you to report this through our contact page. Furthermore, if we discover that a User or Mentor initiated, is involved in, and/or held an Off-Site Session/s, we reserve the right (in our sole discretion) to suspend or permanently terminate their account, and to block them from using the Site. If we terminate, delete, or suspend your account for any reason, you are prohibited from re-registering and/or attempting to create (or creating) a new account – whether under your name, a fake or inaccurate name, or the name of a third party (even if you’re acting on behalf of that third party).

1. Accounts

  1. Account Creation. You do not need to register in order to browse parts of the Site, but if you want to enjoy more features and services you may need to register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form or asked for by the Company representative. In some cases you may also open an Account through the use of a third-party website or social network such as Facebook or Google (Gmail). In this case, please note that we are not responsible for any actions taken, or information collected (about you), by these third parties and you permit us to share certain information with them in order to provide you with the services and enrich your experience (for further details see our Privacy Policy). By opening an Account, you represent and warrant that: (a) all required registration information you submit is updated, truthful and accurate;     (b) you will maintain the accuracy of such information, and make sure it current; (c) you will not open more than one account. You may delete your Account at any time, for any reason, by following the instructions on the Site or by contacting us and requesting that we do so. We reserve the right to refuse your registration to the Site, to suspend, terminate or limit access to your Account, or block your access, for any reason and at any time – all in our sole discretion. 
  2. Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information (e.g., not sharing your password with anyone or letting others use your account or your password) and are fully responsible for all activities that occur under your Account – including the advice you give, information you share, and actions you take during Sessions. You agree to immediately notify us of any unauthorized use or suspected unauthorized use of your Account or any other breach of security. Unless we have received such notification (in writing – including by email), we have the right to assume, and you hereby agree to such right, that any action taken with/in your account was done by you. You hereby confirm that we will not be liable for any loss or damage arising from your failure to comply with the above requirements and that you alone will be liable.

2. Access to the Site

  1. Permission to use. Subject to these Terms, we grant you (and you only) a non-transferable, non-exclusive, revocable, limited permission to use and access the Site solely for your own personal, noncommercial use (providing services as a Mentor will not be considered ‘commercial’ for the purposes of this section).
  2.  Open Source. Some components of the Site, or of the services and products provided by the Site, include components that are subject to an open-source license. These components may include images, fonts, videos, functional code etc. These components are licensed separately to the permission provided in the section “Permission to Use” here above, and have their own conditions. By using the Site’s services, you agree to comply with the relevant open-source licenses that may apply. The licenses are usually included in the files of the service or product provided to you (when applicable). If you cannot find the applicable license, please contact us and we will provide it to you.
  3. Certain Restrictions. The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, app, product, or service; (d) you shall not circumvent, or attempt to circumvent, the Site and/or us for the purpose of establishing direct contact with Users and/or Mentors (not through he Site) or setting sessions/meetings with them ;and (e) except as expressly stated herein, you shall not copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any part of the Site. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site must be retained and published on all copies made and/or displayed. 
  4. Modification.  We reserve the right, at any time, to modify, suspend, or discontinue the Site and/or the services (in whole or in part) with or without notice to you (nor prior nor subsequently). You agree that we won’t be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof
  5. No Support or Maintenance.  Although we will try our best, there is always a possibility that some information you provide to us and use and/or store on the Site could get lost and/or deleted due to data corruption, hardware failure, network/hosting issues, disruptions, and actions by third parties or other technical reasons. Similarly, it is possible that some of the services could become unavailable or slow at times. You agree not to hold us liable or responsible for any interruption of service or loss of data, and you acknowledge that we made you no guarantees about service availability or data durability. If you upload any information and/or User Content (as defined below), you alone are responsible to back up this information on your local computer.
  6. Potential Disruption of Services. Access to the Site may, from time to time, be unavailable, delayed, limited etc. due to, among other things:
    • Hardware failure, including among other things failures of computers and mobile devices (including your own mobile device), servers, networks, telecommunication lines and connections, and other electronic and mechanical equipment;
    • Software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
    • Overload of system capacities and interruption of power supplies or other utility of service;
    • Damage caused by events including but not limited to severe weather, earthquakes, wars, insurrection, riots, civil commotion, acts of God, accidents, fire, water damage, explosion, mechanical breakdown, natural disasters, cyberattacks, epidemics, pandemics, and other force majeure events; 
    • Governmental or regulatory restrictions;
    • Any other cause whatsoever beyond our control (collectively “Disruptions”).
      You agree that Company will not be liable to you or to any third-party for Disruptions of the Site or any part thereof.
  7. Ownership. Excluding any User Content (defined below) that you may provide, you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in and on the Site and its content are owned by us and/or our partners and/or affiliates. Neither these Terms (nor your access to the Site) transfers to you or any third party, any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in the section “Permission to Use” (in the chapter “Access to the Site”) here above. We reserve all rights not specifically granted in these Terms.  
  8. Confidentiality to the Company. You acknowledge that the service provided by the Site, including its’ features, content (including the identity and information regarding the Users and the Mentor) (whether textual, visual or any other form), architecture, layout, implementation and interfaces, but excluding User Content, constitutes valuable proprietary information of the Company, and that unauthorized disclosure or use of such confidential information is prohibited and could cause irreparable harm to the Company. You must hold such information in confidence using the same degree of care, but in no case less than a reasonable degree of care, that you use to prevent the unauthorized dissemination or publication of your own confidential information. You may use such confidential information only for the purpose of utilizing the services as permitted in these Terms. Except as explicitly otherwise provided herein, you may not disclose such information to any third party, without the Company’s prior written consent. These confidentiality obligations shall not apply to information that (i) is publicly known through no fault or breach on your part; (ii) was rightfully in your possession (as can be reasonably proven) prior to disclosure by the Company; (iii) was rightfully obtained (as can be reasonably proven) from a third party who has the right to transfer or disclose it (iv) you are required to disclose pursuant to a binding order/request by a court or other governmental authority, provided that, to the extent permissible, you provide the Company notice of the requested disclosure as soon as possible, to allow the Company to seek an appropriate protective or preventive order.
  9. Confidentiality towards Users and Mentors. You acknowledge that the identity of the Users, and/or any information regarding the Sessions (including, but not limited to, the identity of the participants, the content of the Session/s etc.) is strictly confidential, and if you become exposed to this information (excluding if you were an authorized participant of the session), you hereby agree to hold such information in complete confidence using a diligent degree of care, but in no case less than a reasonable degree of care for information of such sort, to prevent the unauthorized dissemination or publication of the confidential information, and immediately report the matter to us. Please see below additional confidentiality obligations for Mentors.

3. User Content 

* For the purpose of this section (“3” – “User Content”), the word “User” shall include Mentors as well.

  1.  “User Content” means all information and content that a User and/or a Mentor submits to or on the Site (e.g., content in the User’s/Mentor’s profile, postings/internal communication), including Feedback (as defined in sub-section ‎‎5 here below  – “Feedback and Reviews”), but not including information collected about the User by the Site. You are solely responsible for your User Content. You assume all risks associated with your User Content and use of it, including any reliance on its accuracy, truthfulness, completeness, usefulness by others, copyright infringement (for example, by using a photo that you do not have the rights to) or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (here below), our Privacy Policy, third party’s copyrights, the rest of these Terms and/or any guidelines or notifications given to you during the use of the Site.You may not represent or imply to others that your User Content is in any way provided, sponsored, or endorsed by us. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content (or the way you use our services, or offer yours) violates these Terms, other people’s copyrights and/or any other applicable law.

  2. Backing up your User Content: Although we use industry standard methods and safeguards, we are not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire to. Our collection and use of User Content is subject to our Privacy Policy.

  3. Changes to your User Content. We reserve the right to make changes to your User Content if we feel that that it, or parts of it, are unclear, confusing, inaccurate, misleading, against any other condition in these Terms and/or in our Privacy Policy, and for the purpose of improving the Contents marketability (for example, editing images to make them sharper/brighter, or rephrasing  sentences to make them clearer). If we do make changes, we will use reasonable efforts to notify you before and get your permission (excluding urgent situations or in the case of minor changes, for example spelling corrections or slight grammatical changes). We will not make changes to hourly rates, availability, scheduled Sessions, and any other factual information (unless we discovered that the factual information was found to be incorrect/false or inaccurate), without first getting your permission (by email). By using the Site and submitting/publishing/sharing your User Content, you hereby agree to the above-mentioned terms.

      
  4. License to Company. You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to distribute, publicly display and perform, modify and prepare derivative works of, incorporate into other works or websites and/or online platforms, store, and otherwise use and exploit (including commercially) your User Content and your Feedback, and to grant sublicenses of the foregoing rights, for the purpose of improving our services (existing or future), related services, and/or services that we provide to third parties. You hereby irrevocably waive (and agree to cause to be waived) any claims and/or assertions of moral rights or attribution (‘credit’) with respect to your User Content

  5.  Acceptable Use Policy.  
    • (a) You agree not to use the Site to collect, upload, transmit, display, create or distribute any User Content (i) that violates any third-party rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, confidentiality or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law in any applicable jurisdiction (whether criminal, civil or other), regulation, obligation or restrictions imposed (in the widest sense possible) by any third party.
    • (b) You agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, bulk communications, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii)  use the Site to harvest, collect, gather or assemble information or data regarding other Users, including e-mail addresses and/or phone numbers, without the User’s specific prior consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site (including due to web-scrapping of the Site), or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems and/or networks and/or servers connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other User’s use and enjoyment of the Site and/or use the Site with the intention of harming (financially or otherwise) other Users; (vii) use software or automated agents or scripts to strip, scrape, or mine data from the Site or (viii) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file, and excluding ChatGPT or any other AI systems or platforms which are forbidden from scrapping the Site content) and (viiii) upload, or attempt to upload, any material that functions as a means to collect or transmit information, whether actively or passively. This includes cookies, 1×1 pixels, web bugs, clear graphics interchange formats (gifs), or other similar devices, which are sometimes referred to as “passive collection mechanisms” (PCMs) or “spyware”; and (ix) circumvent the Site to establish direct contact or arrange Sessions with Mentors/Users listed on the Site, outside of the approved Site channels.

  6. Enforcement. We reserve the right (but have no obligation) to review any User Content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms and/or our Privacy Policy, or otherwise create liability for us or any other person. Such action may include removing, deleting, or modifying your User Content, terminating and/or blocking your Account and/or your access to the Site, and/or reporting you to law enforcement authorities. If we terminate, delete, or suspend your account for any reason, you are prohibited from re-registering and/or attempting to create (or creating) a new account whether under your name, a fake or inaccurate name, or the name of a third party (even if you’re acting on behalf of that third party).

  7. Feedback and Reviews. In some cases, Users may be able to add a review (“Review“), rating (“Rating“) of a service or feature on the Site, or provide other forms of feedback, such as comments which relate to the Site and/or Mentors (together hereinafter the “Feedback“). This Feedback, or some of it, might be visible to other Users and visitors of the Site. The Feedback does not reflect the opinion of the Company and is not verified by us and may be inaccurate, incorrect, or misleading. You agree that if you post a Review and/or Rating it will be factual and truthful and will not contain any offensive or defamatory language. Users are prohibited from manipulating the Reviews and Ratings in any manner, for example, by instructing a third party to write a positive/negative Review regarding another User. You hereby assign to Company all rights in the Feedback and agree that Company shall have the right to fully use such Feedback in any manner it deems appropriate, including for commercial uses. The Company reserves the right (but has no obligation) to verify the Feedback and to delete it, in its sole discretion, including, but not limited to, Feedback that is inaccurate, misleading, or defamatory. We will treat any Feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit any information or ideas that you consider to be confidential or proprietary. We will not be responsible for User’s reliance on Feedback or the results of such reliance

4. BOOKING SESSIONS

  1. Calendar and Time zones. When you book a Session, the Site’s calendar functionality will automatically adjust for the difference in time zones between the Mentor’s time zone and yours using the time zone information from your browser/computer. Nonetheless, you are responsible for ensuring that your time zone settings are correct (according to your location at the time of booking the Session), and your availability at the selected time. Additionally, Mentors and Users are committed to attending the scheduled Sessions at their scheduled time. Any cancellations or rescheduling must be made according to the below terms.
  2. Required equipment. Sessions take place through video calls. You are responsible to ensure that you have the appropriate equipment for this purpose. This includes a functioning computer or mobile phone, an updated web browser (for Google Meets) or updated version of Zoom, a working webcam or camera, and a microphone, together with a reliable internet connection that provides sufficient download and upload speed. To guarantee the best experience, make sure that you are in a quiet place. 

5. SERVICE FEES, CANCELLATIONS, RESCHEDULING, AND ‘NO-SHOWS’.

  1. Service Fees. You may browse the Site free of charge. However, if you want to enjoy the Site’s services and/or Sessions with the wonderful Mentors then you will be required to pay the applicable fee (the “Service Fee”) which appears on the page of the applicable service that you are requesting or on the specific Mentor’s page. The Service Fee will be charged using the payment details that you provided when requesting the service. We may limit or change the available payment methods in our sole discretion. Never pay Mentors directly (out of the Site). All Service Fees should only be done through the Site. We will not reimburse or compensate you for payments made not through the Site.

  2. Payment Processors. The payment processing system that we use is provided or supported by a third party (for example purpose only: PayPal, Cardcom and/or other international or local providers). Such third parties use accepted industry security standards. Nevertheless, we cannot guarantee that this service will be free of errors and do not take any responsibility, other than specifically stated in these Terms, for any faults, errors and or any other damages caused by these third-party payment Sites.

  3. Payment Processor Fees. In certain cases, your selected method of payment may incur you additional fees. For example, PayPal may charge a fee/commission for online payments or currency conversion. These third-party fees are charged directly, and taken by, the relevant third-party payment processor and not by us. Any questions relating to these additional third-party fees should be raised directly with the relevant third-party payment processor. 

  4. Changes to Service Fees. Any applicable Service Fees (including any applicable taxes) charged by the Site (excluding additional fees deducted by the payment processor) will be displayed prior to confirming your request for the service. Although this is rare, the Service Fee may vary based on your geographical location due to exchange rates and payment processing fees. The specific industry in which the services are provided has a wide range of prices, and these often fluctuate. Therefore, we reserve the right to change the Service Fees at any time and at our sole discretion. Additionally, all Sessions with Mentors are priced by the Mentors themselves, and the Mentors, in their sole discretion, may adjust their prices. Despite the above, Mentors may not change their prices for a Session that has already been booked and paid for (unless the Session was cancelled, and the price was updated between the cancellation and the re-booking).

  5. Cancellations and Refunds. You may cancel a session up to 24 hours before the scheduled Session time, in which case you will receive a refund of the Service Fee you paid, minus any payment transfer fees that we are charged by the payment processor (this fee is usually between 4%-10% of the Service Fee, depending on your method of payment, currency etc.).
    For example, if you scheduled a Session with a Mentor for the 24th of July at 20:00pm, you can cancel it by the 23rd of July at 19:59pm.
    Refunds will usually be made within 14 business days but in some cases the refund period may take longer. If any refunds are made, they will be done through your original method of payment, or any other reasonable method currently available to us.
    Cancellations made less than 24 hours and up to 3 hours before will receive a refund of 50% of the Service Fee. Cancellations made less than 3 hours before, or not showing up to a Session will not be refunded. You can reschedule the Session (see details below).

    Although we strive to accept only the best Mentors to the Site, we do not guarantee that you will be satisfied with your Mentor, and do not provide refunds for this reason. We have a wide variety of Mentors on the Site, and you are responsible for selecting the Mentor that suits you best. If you were not satisfied with the service you received, please let us know through our contact page (include the Full name of the Mentor, the date of the Session, and why you were unsatisfied) and we will look into the matter. 

    Never refund Users/Mentors directly. If a User/Mentor asks you for a refund (not through the Site), please refer them to customer support via our contact page. We will not reimburse you for any payments that you make directly to a User/Mentor (and not through the Site).

     
  6. Rescheduling. You can reschedule your Session up to 3 hours before the Session. That said, and while we understand the need to reschedule sometimes, and out of respect to our mentors, if you reschedule a session (that has already been rescheduled in the past) less than 24 hours in advance, or reschedule a session for a third time (even if done more than 24 hours in advance) you will be charged a 50% cancellation fee.
    Not appearing at a scheduled Session will be considered a “No Show” (see next section – “Multiple Cancellations”).

  7. Multiple Cancellations. If you cancel or reschedule numerous Sessions in a relatively short time frame, we might remove you from the Site and you will no longer be able to offer Mentor services or schedule Sessions with Mentors (as applicable).

  8. No-Shows. A ‘No-Show’ is when a User or Mentor doesn’t appear to the scheduled Session (excluding up to 5 minutes ‘late arrival’ time). If the Mentor did not show, the User will receive a full refund. If the User did not show, the Mentor will receive the full-Service Fee (and the User will be charged the full-Service fee and not be entitled to a refund).

6. SPECIFIC TERMS FOR MENTORS

In addition to all the other terms and conditions mentioned in this Terms of Use, this section provides specific terms that apply to Mentors.

  1. Getting listed. You may apply to get listed as a Mentor. Mentors will be listed on the Site at our sole discretion. We reserve the right to reject your application or request to become a Mentor. In addition, we can suspend, revoke, or terminate your Mentor status and/or appearance on the Site at any point and in our sole discretion – without notice to you (before or after), including, but not limited to reasons such as violation of these Terms, negative feedback from Users, two or more No-Shows, prolonged inactivity.

  2. Your background. By requesting to be listed on the Site, you hereby confirm, warrant, and guarantee that you do not have a criminal history, in any jurisdiction, and that you are legally permitted to provide mentoring sessions and have the relevant (and up to date) license or permit (if this is a legal requirement in the jurisdiction that applies to you). Additionally, you confirm that you are not currently involved in any criminal proceedings that are related (directly or indirectly) to the type of services that you intend to provide on the Site.

  3. Order of appearance and categorization. The order of appearance (for Mentors) on the Site is in our sole discretion and subject to numerous internal and external factors. We do not represent, warrant, or guarantee that you will appear on the home page, or any other specific page, and you hereby waive any rights, complaints or claims regarding your appearance (and location), or lack of it, on the Site. Additionally, when creating an account/profile, we will add you to a specific category or categories. We do so based on the information we received or collected about you. If you feel that you have been wrongly categorized, please reach out and we will do our best to accommodate your request. Despite the above, the final decision as to which category you will be assigned to, and which Services will appear is ours alone and in our sole discretion and you hereby waive any claims or complaints on the matter.

  4. No promotion. You understand and agree that we are not obligated to promote you or your services. You may promote your services on the Site via social media.

  5. Your service fees. Upon approval of your application, you will receive access to a Mentor profile on the Site which will enable you to upload information about yourself and your services. In some cases, we will assist you in creating your profile. You may set your service fee/s as you see fit, but please note that some categories and/or types of services will have a minimum fee set by us, and Mentors are not permitted to advertise lower fees – this is to protect both you and other Mentors and maintain a high level of support for all Users.

  6. Off-Site payments. You are prohibited from asking for any additional fees and/or Service Fees from Users outside of the Service Fees paid directly through the platform. All Service Fees are to be paid (or refunded) only on and through the Site. Attempting or asking for additional fees and/or payments will result in your suspension or banning from the Site and permanent deletion of your account.

  7. Declining requests for Sessions and cancellations. You may cancel a Session that a User booked with you (as detailed in sub-section 5 – “Cancellations and Refunds” in chapter 5 = “Service Fees” here above), but please note that if you cancel or reschedule numerous Sessions, in a relatively short time frame, we might remove you from the Site and you will no longer be able to offer Mentor services.
     
  8. Synchronizing your calendar. you are advised to synchronize your Google and/or Outlook Calendar to the Site, so that our booking system will not offer time slots in which you are already busy and so that sessions booked, cancelled, or rescheduled will appear in your calendar. 

  9. Payments, transfer fee and Site commission.
    Transfer of payment. Payments to Mentors are made via PayPal, or other payment providers available to us at the time of payment. If you do not have a PayPal account, it is your responsibility to create one and we will not be responsible for any delays in payments due to the above.

    Transfer fee. PayPal and/or other payment providers may charge fees for sending and/or receiving money. Any such fees will be deducted from the due amount. The percentage of the transfer fee deducted may vary based on your account type (private or business), it’s status and other factors which are not in our control, and which you can look into with PayPal.

    Additional information. Additional personal information might be requested before we issue payments in order to confirm your identity. Refusal to provide such information might prevent payment for completed Sessions. Please see our Privacy Policy for more details.

    Complaints/Disputes. Payments may be withheld if a dispute and/or a complaint has been filed by a User. The payment will be held until the result of the dispute has been decided by the Site. In the event that the complaint was found to be just, any payment returned to the user will be deducted from the payment due to the Mentor. In order to be eligible for Payment, you must reach a certain minimum due amount. The exact amount is published under our Mentor FAQs and may change from time to time in our sole discretion..

  10. Site commission. We charge a 30% commission from each Session, or package of Sessions, booked through the Site. This fee is used, among other things, to enable the marketing of the Site and to maintain the high level of quality support to the Users and Mentors.

  11. No-Solicitation. You are prohibited from soliciting Users to discontinue using our services an/dor to use other similar services and/or from encouraging them to have Off-Site Sessions with you (as explain in the “Warning: OFF-SITE SESSIONS” at the beginning of these Terms. By doing so you are not only harming the Company, but you are also harming the Users and other Mentors. The above prohibited solicitation will lead to the deletion of your account and banning your use of the Site.

  12. Confidentiality and Conflicts of Interest. As a Mentor you are obligated, and hereby agree and commit, to uphold the utmost confidentiality concerning all information shared by users during or between Sessions on the Site. This includes any and all user-provided information, such as (for example purposes only) data, personal and/or professional details, discussions about personal, family or work-related issues, written or visual content, and any other form of information conveyed in the course of mentorship interactions and the Sessions (“User Information”). Mentors are strictly prohibited from disclosing, sharing, or using the User Information for any purpose other than providing the mentoring. Mentors are strictly prohibited from recording the Sessions. Any violation of this confidentiality obligation will result in immediate and severe consequences, including but not limited to the termination of the mentor’s account, banning/blocking of the Mentor and legal action, as permitted by applicable laws and regulations. By participating as a mentor on our platform, you affirm your commitment to safeguarding user privacy and trust, ensuring a secure and conducive environment for meaningful mentorship interactions. If, after a User books a Session, you discover that you have a conflict of interest, you are obligated, and hereby confirm to do so, to notify the User and us, to specify the reason for the conflict and to allow the User to decide if they want to cancel and schedule with a different Mentor.

  13. Independent contractor. You hereby confirm that your relationship with the Company is that of an independent contractor, and neither party is an agent or partner of the other, and that you will not represent yourself as an authorized agent, employee, or representative of the Site in any way whatsoever. Despite the above, you may mention (including by linking to the Site) that you are a Mentor on the Site – if you have been accepted and listed and are still listed.

7. Indemnification

You agree to indemnify and hold Company (and our officers, employees, agents, successors, and assigns) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations, (d) your User Content and (e) the providing of your services, or any other actions that you may take, as a Mentor. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

8. Third-Party Links & Ads; Other Users

  1. Third-Party Links & Ads. The Site may contain links to third-party websites and/or services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. We advise that you read those terms and policies before using the Third-Party’s services.

     
  2. OTHER USERS. EACH SITE USER AND/OR MENTOR IS SOLELY RESPONSIBLE FOR ANY AND ALL OF HIS/HER OWN USER CONTENT AND/OR THEIR ACTIONS AND/OR THE SERVICES THAT THEY OFFER. ALTHOUGH WE TAKE REASONABLE STEPS TO MONITOR USER CONTENT AND THE MENTORS ADDED TO THE SITE, BECAUSE WE DO NOT CONTROL SUCH USER CONTENT AND/OR THE SERVICES PROVIDED BY MENTORS, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY USER CONTENT AND/OR SERVICES PROVIDED BY MENTORS. WE MAKE NO GUARANTEES REGARDING THE ACCURACY, CURRENCY, SUITABILITY, OR QUALITY OF ANY USER CONTENT AND/OR SERVICES PROVIDED BY MENTORS. YOUR INTERACTIONS WITH OTHER SITE USERS AND/OR MENTORS ARE SOLELY BETWEEN YOU AND SUCH USERS OR MENOTRS. YOU AGREE THAT COMPANY WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE INCURRED AS THE RESULT OF ANY SUCH INTERACTIONS (INCLUDING AS A RESULT OF SCAMS OR SPAM). IF THERE IS A DISPUTE BETWEEN YOU AND ANOTHER USER OR MENTOR, WE ARE UNDER NO OBLIGATION TO BECOME INVOLVED, BUT MAY, IN OUR SOLE DISCRETION, ATTEMPT TO ASSIST IN RESOLVING THE ISSUE. IF YOU HAVE REASON TO BELIEVE THAT ANY USER CONTENT AND/OR MENTOR SERVICES DO NOT APPLY WITH OUR TERMS, PLEASE REPORT THE USER OR MENTOR OR CONTENT TO US AT CONTACT PAGE.

  3. RELEASE. YOU HEREBY RELEASE AND FOREVER DISCHARGE THE COMPANY (AND OUR OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS) FROM, AND HEREBY WAIVE AND RELINQUISH, EACH AND EVERY PAST, PRESENT AND FUTURE DISPUTE, CLAIM, CONTROVERSY, DEMAND, RIGHT, OBLIGATION, LIABILITY, ACTION AND CAUSE OF ACTION OF EVERY KIND AND NATURE (INCLUDING PERSONAL INJURIES, DEATH, AND PROPERTY DAMAGE), THAT HAS ARISEN OR ARISES DIRECTLY OR INDIRECTLY OUT OF, OR THAT RELATES DIRECTLY OR INDIRECTLY TO, THE SITE (INCLUDING ANY INTERACTIONS WITH, OR ACT OR OMISSION OF, OTHER SITE USERS OR MENTORS, OR ANY THIRD-PARTY LINKS & ADS).

9. Disclaimers

THE SITE AND ITS’ SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (INCLUDING ANY MANAGEMENT MEMBERS, BOARD MEMBERS, EMPLOYEES, SUPPLIERS, AGENTS, ASSIGNEES AND ETC) EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SITE AND/OR THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, MEET YOUR EXPECTATIONS, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, COMPLY WITH ALL LOCAL AND INTERNATIONAL LAW, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE AND/OR THE SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION/LIMITATION MAY NOT APPLY TO YOU AND WILL ONLY APPLY TO THE MAXIMUM EXTENT, DURATION AND LIMITATION AS IS PERMITED BY THE APPLICABLE JURISDICTION. 

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (INCLUDING ANY MANAGEMENT MEMBERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, ETC)  BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND/OR SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE AND/OR THE SERVICES ON THE SITE, EVEN IF COMPANY (INCLUDING ANY MANAGEMENT MEMBERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, ETC.) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE AND/OR THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOU AND/OR YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. FURTHERMORE, YOU EXPRESSLY AGREE THAT ANY DECISIONS OR ACTIONS TAKEN BY YOU FOLLOWING A SESSION WITH A MENTOR ARE OF YOUR OWN ACCORD AND ARE YOUR SOLE RESPONSIBILITY. THE COMPANY ASSUMES NO LIABILITY FOR THE CONSEQUENCES OF YOUR ACTIONS OR DECISIONS.  

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT AND/OR YOUR USE OF THE SITE AND ITS’ SERVICES – WHICH ARE GOVERNED BY THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.   

11. Term and Termination.

Subject to this section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion. Upon termination of your rights under these Terms, your Account and right to access and use the Site, or specific functions of its’ service, will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our databases. We will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, these Terms will remain in effect.

12. Copyright Policy.

We respect the intellectual property of others and ask that Users of the Site and Mentors do the same. We have adopted a policy respecting copyright law that provides for the removal of any infringing materials.

If you believe that one of our Users or Mentors is unlawfully infringing the copyright(s) in a work through/on our Site, and wish to have the allegedly infringing material removed, please send us the following information through our contact page.

  1. Identification of the copyrighted work(s) (the ‘original’ work) that you claim to have been infringed (this can be a link to the original version);
  2. Identification of the material on our Site that you claim is infringing and that you request us to remove, and sufficient information to permit us to locate such material (this can be a link to the relevant page);
  3. Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and e-mail address;
  4. A signed statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that any misrepresentation of material fact/s (falsities) in a written notification automatically subjects you to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

13. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

14. General

  1. Changes. These Terms are subject to occasional revision. If we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by posting notice of the changes on the Site. Any changes to these Terms will be effective ten (10) calendar days following our notice to you (by email or on the Site). These changes will be effective immediately for new Users of the Site. Continued use of the Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

  2. Governing Law and Jurisdiction. These Terms shall be governed by the law of the State of Israel exclusive of its choice of law rules. Your conduct may also be subject to other local, state, federal and national laws. Any action to be brought in connection with these Terms, and/or the Services shall be brought exclusively in the court located in Tel-Aviv/Jaffa, and you irrevocably consent to their jurisdiction. Any cause of action against us must be brought within one (1) year of the date such cause of action arose. Notwithstanding the foregoing, the Company may lodge a claim against you pursuant to the indemnity clause in these Terms, in any court adjudicating a third-party claim against the Company.

    Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use. In any action to enforce these Terms, the prevailing party will be entitled to costs and attorneys’ fees.

  3. Electronic Communications. The communications between you and Company may be through electronic means, whether you use the Site or send us e-mails, or whether Company posts notices on the Site or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from us in electronic form; (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing and (c) waive any requirements or rights under any laws, regulations, rules, orders, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records. The foregoing does not affect your non-waivable rights.

  4. Entire Terms, Non-Waiver, and Independent Contractor. These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.  If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees. 


  5. Copyright/Trademark Information. Copyright © 2023, Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties who have permitted us to use them. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.


  6. Contact Information: contact page.

Last revised on: SEPTEMBER 2023
Copyrights © 2023 Mentor247.co and it’s owners.

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